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Customer Service Representative

2 months ago


Las Cruces, New Mexico, United States MARTHA SANCHEZ-Farmers Insurance Agency Full time
Job Opportunity

Martha Sanchez-Farmers Insurance Agency in New Mexico is seeking a highly skilled and dedicated individual to fill the role of a Full-Time Customer Service Inside Sales Representative.


Key Responsibilities
  • Manage customer accounts to maintain strong business relationships and ensure customer satisfaction.
  • Develop and implement strategies to grow and maintain the customer base.
  • Provide exceptional customer service and support through proactive sales skills and a positive attitude.
  • Meet new business production goals and objectives as established.
  • Develop ongoing networking relationships with industry professionals.
  • Process customer policy change requests and secure all necessary documents.
  • Document each customer contact in a CRM system.
  • Provide quotes, make sales presentations, and close sales.

Requirements
  • Possess a genuine willingness to learn, be intuitive, and resourceful.
  • Create relationships from a cold start.
  • Proficiency in multi-tasking, follow-through, and follow-up.
  • A Property & Casualty insurance license is required.
  • Strong communication skills, both oral and written.
  • Ability to tactfully handle stressful and difficult situations.
  • Be equipped with great listening and closing skills.
  • Bilingual, fluent in both English and Spanish is beneficial.

Benefits
  • Hourly Base Salary + Commission + Bonus Opportunities
  • Paid Time Off (PTO)
  • Hands-on Training
  • Career Growth Opportunities
  • Evenings Off