Maintenance Operations Manager

4 days ago


Salisbury, Maryland, United States WPM Real Estate Management Full time
Service Manager Job Description

WPM Real Estate Management is seeking a skilled Service Manager to lead the daily maintenance operations of our properties. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities and providing exceptional service to our residents.

Key Responsibilities:
  • Diagnose and repair issues in areas such as HVAC, electrical, plumbing, carpentry, drywall, flooring, and general maintenance.
  • Work with contractors and vendors to schedule and manage maintenance tasks.
  • Conduct regular property inspections to identify areas that require attention.
  • Manage move-in and move-out processes to ensure a seamless experience for residents.
  • Schedule and execute routine preventative maintenance to prevent issues from arising.
  • Update work order systems and generate new work orders as needed.
  • Communicate with the Property Manager to provide updates on projects, unit turns, and work order status.
  • Schedule and manage contractors, vendors, and third-party services.
  • Participate in on-call rotation to ensure 24/7 coverage.
Requirements:
  • HVAC certification
  • Demonstrated plumbing, electrical, and carpentry skills
  • Knowledge of OSHA safety rules and regulations
  • Excellent time management and prioritization skills
  • Ability to communicate effectively in writing and verbally
  • Superior customer service skills with the ability to respond to clients with diplomacy, tact, and patience
  • Ability to quickly learn new technology and computer applications
  • Demonstrated sensitivity to different cultures
  • Valid driver's license and reliable transportation
Education and Experience:
  • High School Diploma or equivalent
  • Five years' experience in residential multifamily or facility maintenance


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