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Operations Assistant Manager

2 months ago

Salisbury, Maryland, United States Jimmy Cleans Management Full time
Job Overview

As an Operations Assistant Manager at Jimmy Cleans Management, you will play a crucial role in ensuring a seamless customer experience and maintaining operational excellence.

Key Responsibilities

Customer Guidance

  • Assist customers in navigating the wash process by providing clear auditory and visual instructions.
  • Ensure customer safety while directing them through the various stages of the wash.
  • Uphold a secure working environment by adhering to safe driving protocols and properly managing vehicle placement.

Customer and Team Satisfaction

  • Support operations at the payment station while promoting our Unlimited Club Memberships.
  • Maintain cleanliness and organization of the wash facility.

Expectations

  • Deliver exceptional customer service through effective communication.
  • Report any issues related to customers, staff, equipment, or supplies to the Director of Operations.
  • Present a professional appearance and demeanor to all customers.
  • Adhere to hygiene and infection control best practices.
  • Greet customers warmly and maintain a positive attitude.
  • Execute all team member duties while following safety protocols and regulations.

Facility Maintenance

  • Perform assigned tasks to keep the car wash clean and inviting.
  • Conduct thorough cleaning and sanitization of the facility, including restrooms and equipment.
  • Engage in routine maintenance tasks such as sweeping, mopping, and restocking supplies.

Required Skills

  • Exhibit strong attention to detail with a focus on customer service and effective communication.
  • Possess excellent interpersonal skills to interact professionally with management, colleagues, and customers.

Physical and Sensory Requirements

  • Ability to stand, walk, and bend for extended periods.
  • High level of hearing and speaking concentration.
  • Strong visual acuity.
  • Capable of lifting items up to 20 lbs.

Working Environment

  • Work primarily outdoors, exposed to various weather conditions.