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Front Desk Representative

2 months ago

Augusta, Maine, United States Shaner Hotel Group Full time
Job Title: Front Desk Agent

At Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Augusta Fairfield Inn & Suites.

Job Summary:

We are looking for a professional and detail-oriented individual to provide exceptional guest services, handle check-ins and check-outs, and maintain a clean and organized front desk area.

Responsibilities:
  • Provide superior guest services, including check-in/check-out, and respond to guest inquiries in a friendly and professional manner.
  • Process all payments according to established hotel requirements and maintain accurate records.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Adhere to payment, cash handling, and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned.
Requirements:
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
About Us:

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry.

We partner with top Hospitality Brands and provide a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.