Technology Support Specialist

2 weeks ago


Knoxville, Tennessee, United States Best Buy Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Agent. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support, knowledge, and solutions.

Key Responsibilities
  • Provide exceptional customer service and support to customers during the check-in and checkout process.
  • Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
  • Help set up and repair technology devices for customers.
  • Monitor service queues and provide accurate status updates to customers.
  • Clearly communicate and partner with fellow agents.
Requirements
  • Experience using and learning about consumer electronics.
  • Ability to work successfully as part of a team.
  • Ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work a flexible schedule, including holidays, nights, and weekends.
Why Work with Us

We are committed to helping our employees thrive at work and at home. Our benefits include competitive pay, generous employee discounts, financial savings and retirement resources, and support for your physical and mental well-being.

About Us

As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life.



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