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Front Desk Representative

2 months ago

East Chicago, Indiana, United States Penn National Gaming Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Penn National Gaming. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:

  • Guest Service: Provide friendly and efficient service to guests during check-in and check-out procedures, responding to their needs and resolving any issues in a timely and professional manner.
  • Reservations: Make and confirm reservations, ensuring accuracy and attention to detail.
  • Problem-Solving: Assist guests with problems or questions, using your excellent communication and interpersonal skills to resolve issues and maintain a positive guest experience.
  • Room Preparation: Obtain necessary information to guarantee rooms, including identification and payment information.

Requirements:

  • Customer Service: Provide exceptional customer service, responding to guest needs and resolving issues in a timely and professional manner.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Attention to Detail: Maintain accuracy and attention to detail in all aspects of your work, including reservations and room preparation.