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Jewelry Sales Specialist

4 weeks ago

King of Prussia, Pennsylvania, United States Brilliant Earth Full time
Job Overview

Brilliant Earth is seeking a skilled Jewelry Sales Consultant to join our team. As a Jewelry Sales Consultant, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.

Key Responsibilities:

  • Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Review customer feedback surveys and online reviews to continuously improve the customer experience and sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements:

  • A passion for the customer and a drive to exceed sales targets.
  • Excellent communication and collaboration skills.
  • A keen eye for detail and a passion for process.
  • The ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • Competitive compensation and a robust benefits package.
  • A generous 401k match and pre-tax commuter benefits.
  • Sales incentive programs and continued education opportunities.
  • Employee discounts and wellness benefits.
  • Giving back and volunteer opportunities.

How to Apply:

If selected for an interview, the process will include a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.