Sales Associate

18 hours ago


King of Prussia, Pennsylvania, United States Anthropologie Full time

Customer Experience Specialist

At Anthropologie, we're seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer service and creating a personalized shopping experience for each and every customer.

Key Responsibilities:

  • Initiate genuine conversations with customers to build rapport and understand their needs
  • Support a selling environment by connecting with multiple customers and sharing product suggestions
  • Utilize technology to provide a frictionless customer experience, including transactions, size and color searches, and order placement

Teamwork + Communication

  • Build productive relationships with peers, asking for support when needed and making an effort to help others
  • Participate in learning and sharing of product knowledge, current trends, and personal styling priorities to inspire customers
  • Contribute to a positive team morale by participating in store initiatives and highlighting peers and leaders
  • Provide insights related to customer and employee experience and communicate feedback to Store Leadership

Visual + Business Operations

  • Understand your contribution to service and selling on every shift to impact the store's business
  • Support the shipment process to gain awareness of product, including new and restock items, and contribute to completion of omni order fulfillment processes
  • Maintain Anthropologie's visual and operational standards while keeping the focus on the customer

Requirements:

  • Anthropologie brand fan
  • Experience in customer service
  • Experience being a team player
  • Ability to work flexible hours, including nights, weekends, and holidays

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