Showroom Manager

4 weeks ago

King of Prussia, Pennsylvania, United States Blue Nile Full time
Job Overview

We are seeking a highly skilled Showroom Manager to lead our team of Luxury Sales Consultants at our retail showroom in King of Prussia Mall. The ideal candidate will have a passion for educating customers about jewelry purchases and a strong understanding of our white glove culture.

The Showroom Manager will support the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. They will empower, motivate, and inspire each team member to provide world-class customer service and maximize sales.

Key Responsibilities:

  • Support a team of Personal Jewelers to deliver a high level of customer care and foster a consultative sales environment
  • Demonstrate excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures
  • Conduct one-on-one meetings with Personal Jewelers; exhibit excellent active listening skills, effectively provide both positive and constructive feedback
  • Create a climate of service while managing costs and meeting company goals and metrics
  • Act as a guest experience manager to ensure that all customer needs are met
  • Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
  • Recruit, hire, train, and schedule team of Personal Jewelers to meet business needs
  • Exhibit strong attention to detail and high integrity in interactions with customers and staff
  • Partner with regional management to report meaningful information about business trends

Requirements:

  • 5+ years' sales experience
  • 3+ years' customer service supervisory/management experience in a sales environment
  • Ability to mentor, train and coach employees to successfully deliver the best customer services results
  • Excellent listening, written and verbal communication skills
  • High degree of professionalism, integrity, and objectivity; ability to handle confidential matters with discretion
  • Passionate customer service focus
  • Strong computer, typing/keyboarding and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
  • Strong Analytical skills
  • Detail oriented with ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously

Benefits:

The salary range for this job is $73,000- $110,000. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

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