Senior Customer Success Representative

7 days ago


Miami, United States Jobot Full time
Job Summary:

A Senior Customer Success Representative is needed to join our growing team at a higher education - Ed Tech SaaS client. This role will lead a team of customer success managers to ensure customer satisfaction and success. The ideal candidate will have 5+ years of experience working on-site with Higher Education Institutions and be able to travel 50%+.

Key Responsibilities:

Work across Higher Education Institution campuses to create an extensive network of relationships
Drive awareness and activation of the products across Institutional campuses
Increase renewal rates and reduce churn
Expand our revenue in accounts through relationship management, cross-sell and up-sell
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference-ability
Optimize Customer Lifecycle with assigned partners
Develop listening points in the journey (e.g., usage, satisfaction, etc.)
Standardize interventions for each point in journey
Identify opportunities for continuous improvement

Requirements:

5+ years' experience working on-site with Higher Education Institutions
Able to travel 50%+
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Relevant bachelor's degree in business or similar disciplines
Experience with CRM like HubSpot and Teams systems preferred

About Us:

Jobot is a platform that connects job seekers with top companies. We're passionate about helping people find their dream jobs and grow their careers. If you're a motivated and results-driven individual who is passionate about customer success, we'd love to hear from you.

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