Business Development Service Representative

5 days ago

Aiken, South Carolina, United States Master Buick GMC Full time
Job Summary:

As a Business Development Service Representative at Master Chevrolet, you will play a crucial role in supporting the company's service goals by engaging in lead generation activities. This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities:

Answer all incoming phone calls according to a proven script and schedule service appointments
Log customer comments into the tracking software
Schedule follow-up contact if no appointment is made in the Dealership Management System
Confirm scheduled appointments with future customers
Post scheduled appointments on the appointment board in the Business Development Center
Re-schedule 'no-show' customer appointments
Follow-up with the service department to determine if the appointment was kept and what the outcome was
Maintain and update customer changes in the database
Contact current customer base on current marketing incentives
Respond to customer website requests in a timely manner
Contact internet clients via email and phone to schedule a service appointment
Forward any customer concerns to the correct department Manager and follow-up
Maintain CSI at or above Company standards
Maintain an organized, clean, and safe work area
Participate in required training
Follow Safeguards rules and regulations
Demonstrate the Company's Core Values
Maintain accurate timekeeping records in the timekeeping system
Comply with Company policies and procedures

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

3-5 years of education/work experience in customer service and/or business development
Ability to deliver superior customer satisfaction
Valid Driver's License
Intermediate knowledge of Microsoft Office products
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Strong interpersonal skills

Work Environment:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm: Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

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