Healthcare Customer Service Operator
3 weeks ago
Position Overview:
The Patient Service Representative-Operator plays a crucial role in ensuring exceptional healthcare service delivery. We are looking for a part-time Operator who is proactive, enthusiastic, and capable of managing responsibilities effectively.
Key Responsibilities:
- Provide outstanding customer service to all incoming callers.
- Maintain a pleasant and professional demeanor while communicating with callers in various situations.
- Efficiently manage and direct incoming calls through the Call Center, adhering to established protocols.
- Collect and verify patient demographic information accurately.
- Assist patients in scheduling appointments and guide them to the appropriate resources.
- Facilitate new patient registration by directly contacting patients or guarantors to gather necessary information.
- Update existing patient records and verify insurance eligibility using electronic health records for same-day appointments.
- Utilize online applications to confirm insurance eligibility as needed during scheduling.
- Review patient balances and co-payment details.
- Incorporate quality metrics and objectives into scheduling processes when assisting callers.
- Stay informed about staff directories, health center information, and community events.
- Perform reception duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Possess a friendly attitude with effective verbal communication skills.
- Clear and articulate speaking voice.
- Able to thrive in a high-pressure environment.
- Basic computer skills are advantageous.
- Ability to connect with individuals from diverse ethnic and cultural backgrounds.
Training Schedule:
Training will occur Monday through Friday from 12:00 p.m. to 4:00 p.m. Following one week of training, the regular shift will commence.
Work Hours:
Regular hours will be Monday through Friday from 5:00 p.m. to 8:00 p.m.
Equal Opportunity Employer:
Sixteenth Street Community Health Centers is committed to equal employment opportunities for all individuals.
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