Healthcare Customer Service Operator

3 weeks ago


Milwaukee, Wisconsin, United States Sixteenth Street Community Health Center Full time

Position Overview:

The Patient Service Representative-Operator plays a crucial role in ensuring exceptional healthcare service delivery. We are looking for a part-time Operator who is proactive, enthusiastic, and capable of managing responsibilities effectively.

Key Responsibilities:

  • Provide outstanding customer service to all incoming callers.
  • Maintain a pleasant and professional demeanor while communicating with callers in various situations.
  • Efficiently manage and direct incoming calls through the Call Center, adhering to established protocols.
  • Collect and verify patient demographic information accurately.
  • Assist patients in scheduling appointments and guide them to the appropriate resources.
  • Facilitate new patient registration by directly contacting patients or guarantors to gather necessary information.
  • Update existing patient records and verify insurance eligibility using electronic health records for same-day appointments.
  • Utilize online applications to confirm insurance eligibility as needed during scheduling.
  • Review patient balances and co-payment details.
  • Incorporate quality metrics and objectives into scheduling processes when assisting callers.
  • Stay informed about staff directories, health center information, and community events.
  • Perform reception duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Possess a friendly attitude with effective verbal communication skills.
  • Clear and articulate speaking voice.
  • Able to thrive in a high-pressure environment.
  • Basic computer skills are advantageous.
  • Ability to connect with individuals from diverse ethnic and cultural backgrounds.

Training Schedule:

Training will occur Monday through Friday from 12:00 p.m. to 4:00 p.m. Following one week of training, the regular shift will commence.

Work Hours:

Regular hours will be Monday through Friday from 5:00 p.m. to 8:00 p.m.

Equal Opportunity Employer:

Sixteenth Street Community Health Centers is committed to equal employment opportunities for all individuals.



  • Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare operations team, you will play a critical role in ensuring the smooth and efficient delivery of patient care.Key ResponsibilitiesRegistration and Scheduling: Verify patient information,...


  • Milwaukee, Wisconsin, United States Advocate Health Full time

    Key Responsibilities:Welcomes patients and visitors, addressing standard inquiries and providing necessary information. Manages incoming calls, filters communications, and records messages.Processes patient registrations; gathers personal and insurance details; confirms insurance eligibility, collects co-payments, outstanding balances, and posts payments...


  • Milwaukee, Wisconsin, United States Advocate Health Full time

    Key Responsibilities:Welcomes patients and visitors, addressing standard inquiries and providing necessary information. Manages incoming calls, filters communications, and records messages.Processes patient registrations; gathers demographic and insurance details; confirms insurance eligibility, collects co-payments, outstanding balances, and posts payments...


  • Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare operations team, you will play a critical role in ensuring the smooth and efficient delivery of patient care.Key ResponsibilitiesRegistration and Scheduling: You will be responsible for...


  • Milwaukee, Wisconsin, United States Molina Healthcare Full time

    Job SummaryMolina Healthcare Services (HCS) is seeking a skilled Healthcare Services Manager to lead our integrated care teams in providing high-quality, patient-centered care to our members. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our HCS teams, ensuring compliance with regulatory standards,...


  • Milwaukee, Wisconsin, United States Molina Healthcare Full time

    Job SummaryMolina Healthcare Services (HCS) is seeking a skilled Healthcare Services Manager to lead our integrated care teams in providing high-quality, patient-centered care to our members. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our HCS teams, ensuring compliance with regulatory standards,...


  • Milwaukee, Wisconsin, United States Molson Coors Full time

    Customer Service Operations Specialist **About the Role** As a Customer Service Operations Specialist at Molson Coors, you will be part of the Customer Supply Chain Organization. Your key responsibilities will include managing forecasts, inventory, orders, shipment information, and demand analysis services for a defined set of breweries, distributors,...


  • Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare operations team, you will play a critical role in ensuring seamless patient experiences and efficient registration processes.Key ResponsibilitiesProvide exceptional patient service by greeting and checking...


  • Milwaukee, Wisconsin, United States Molson Coors Full time

    Job SummaryWe are seeking a highly skilled Customer Service Analyst to join our Customer Supply Chain Organization in Milwaukee, WI. As a key member of our team, you will be responsible for managing forecasts, inventory, orders, shipment information, and demand analysis services for a defined set of breweries, distributors, distribution centers, import...


  • Milwaukee, Wisconsin, United States Veterans Canteen Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Operations Manager to join our team at the Veterans Canteen Service. As a key member of our food service team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.Key...


  • Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

    About the RoleThis position is responsible for providing exceptional patient service and support in a fast-paced healthcare environment. As a Patient Service Representative, you will be the first point of contact for patients and families, ensuring a positive and efficient experience.Key ResponsibilitiesRegistration and Scheduling: Verify patient...


  • Milwaukee, Wisconsin, United States Crothall Healthcare Full time

    About Crothall HealthcareCrothall Healthcare is a leading provider of specialized support services to the healthcare industry. With over 1300 healthcare service teams across 46 states, we serve many of the Top 100 Hospitals in the country.Job SummaryWe are seeking an Environmental Services Operations Manager to join our team. As a key member of our...


  • Milwaukee, Wisconsin, United States Crothall Healthcare Full time

    About Crothall HealthcareCrothall Healthcare is a leading provider of specialized support services to the healthcare industry. With over 1300 healthcare service teams across 46 states, we serve many of the Top 100 Hospitals in the country. Our company has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in...


  • Milwaukee, Wisconsin, United States Sixteenth Street Community Health Center Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Service Representative-Operator to join our team at Sixteenth Street Community Health Center. As a key member of our healthcare team, you will be responsible for delivering exceptional customer service to our patients and their families.Key ResponsibilitiesCustomer Service: Provide...


  • Milwaukee, Wisconsin, United States Sixteenth Street Community Health Center Full time

    Job SummaryWe are seeking a part-time Patient Service Representative-Operator to join our team at Sixteenth Street Community Health Center. As a key member of our healthcare team, you will be responsible for delivering exceptional customer service to patients and families, ensuring a positive experience in our medical office.Responsibilities:Provide...


  • Milwaukee, Wisconsin, United States Crothall Healthcare Full time

    About Crothall HealthcareCrothall Healthcare is a leading provider of specialized support services to the healthcare industry. With over 1300 healthcare service teams across 46 states, we serve many of the Top 100 Hospitals in the country.Job SummaryWe are seeking an Environmental Services Operations Manager to join our team. As a key member of our...


  • Milwaukee, Wisconsin, United States Avis Budget Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Airport Operations. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient rental experience.Key ResponsibilitiesAssist customers with rental and...


  • Milwaukee, Wisconsin, United States Versiti Inc. Full time

    Customer Care CoordinatorAt Versiti Inc., we are seeking a highly skilled Customer Care Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through enhanced service to our blood clients.Key Responsibilities:Provide best-in-class customer service through proactive...


  • Milwaukee, Wisconsin, United States Veterans Canteen Service Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Vending Supply Clerk to join our team at the Veterans Canteen Service. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our cafes and retail markets.Key ResponsibilitiesProvide excellent...


  • Milwaukee, Wisconsin, United States Smart Warehousing Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Smart Warehousing. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing orders, and ensuring seamless warehouse operations.Key Responsibilities:Provide timely and effective...