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Environmental Services Operations Manager

2 months ago

Milwaukee, Wisconsin, United States Crothall Healthcare Full time

About Crothall Healthcare

Crothall Healthcare is a leading provider of specialized support services to the healthcare industry. With over 1300 healthcare service teams across 46 states, we serve many of the Top 100 Hospitals in the country. Our company has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013, and Becker's Top 150 Places to Work since 2016.

Job Summary

We are seeking an Environmental Services Operations Manager to join our team. As a key member of our Housekeeping Department, you will assist senior leaders in directing and overseeing the operational needs of the department. Your responsibilities will include coordinating tasks, serving as a liaison between administration and hospital departments, and providing exceptional customer service.

Key Responsibilities:

  • Establish and annually review standards and work procedures for all Housekeeping staff
  • Plan work and staffing schedules and areas of work to ensure adequate services are rendered
  • Assist in the hiring process, including interviewing, hiring, and training of new associates
  • Orient, develop, and supervise all supervisory/housekeeping staff
  • Conduct regular inspections and make recommendations to the facility
  • Monthly reporting of goals, accomplishments, and future plans
  • Staff education and training
  • Communication with staff, administration, and other departments
  • Coordination of outside services, such as Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program

Preferred Qualifications:

  • Four-year college degree, military experience, or equivalent work experience required
  • At least one year of supervisory experience in housekeeping or service-related field with high customer/client contact required
  • Demonstrated progressive growth in the field of healthcare housekeeping or facility maintenance preferred
  • Ability to communicate effectively in written format and oral presentations
  • Ability to multi-task and establish priorities
  • Ability to maintain organization in a changing and stressful environment
  • Exhibit initiative, responsibility, flexibility, and leadership
  • Possess a thorough knowledge of contract administration and office procedures
  • Ability to work an evening shift Monday-Friday, with a weekend and holiday rotation
  • Willingness to work a 10-hour day on a regular basis

Military Transferrable Skills:

  • Non-Commissioned Officer E4+ with experience in planning, developing, and directing logistics
  • All military branches with experience of supervising a group of soldiers of 15 or more
  • Troubleshoots, isolates, and identifies causes of equipment malfunction
  • Teaches technical skills to lower-grade soldiers
  • Prepares costs and labor estimates