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Healthcare Service Coordinator

2 months ago

Milwaukee, Wisconsin, United States Sixteenth Street Community Health Center Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Service Representative-Operator to join our team at Sixteenth Street Community Health Center. As a key member of our healthcare team, you will be responsible for delivering exceptional customer service to our patients and their families.

Key Responsibilities
  • Customer Service: Provide high-quality customer service to all patients, responding to their inquiries and concerns in a professional and courteous manner.
  • Call Center Operations: Answer and direct incoming calls, ensuring that patients receive accurate and timely information about their appointments and medical records.
  • Patient Registration: Complete new patient registration, obtaining and reviewing demographic information, and updating patient accounts and insurance eligibility.
  • Scheduling: Utilize web-based applications to verify insurance eligibilities and schedule appointments, ensuring that patients receive the best possible care.
  • Quality Measures: Incorporate quality measures and goals into scheduling decisions, ensuring that patients receive high-quality care.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Possess a clear and pleasant speaking voice, with excellent verbal communication skills.
  • Stress Management: Ability to handle high-stress environments and maintain a positive attitude.
  • Technical Skills: Familiarity with computers and ability to learn new software applications.
  • Cultural Competence: Ability to relate well to people from diverse ethnic and cultural backgrounds.