Guest Services Agent/Front Desk Representative

19 hours ago

Phoenix, Arizona, United States Highgate Hotels Full time
Job Title: Guest Services Agent/Front Desk

We are seeking a highly skilled and customer-focused Guest Services Agent/Front Desk to join our team at the Scottsdale Plaza Resort. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Responsibilities:
  • Provide warm and welcoming service to all guests, responding to their inquiries and requests in a timely and professional manner.
  • Manage the Front Desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Process guest payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies.
  • Stay up-to-date on hotel services, facilities, and promotions, and communicate this information to guests as needed.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and activities.
  • Perform administrative tasks, such as logging and delivering packages, mail, and messages, and maintaining accurate records.
  • Participate in ongoing training and development to enhance skills and knowledge, and stay current with hotel policies and procedures.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field preferred.
  • Previous experience in a hotel or customer service role, with a focus on providing exceptional service and resolving guest complaints.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment with a high level of accuracy and attention to detail.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as needed.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for professional growth and development, including training and education programs, and career advancement opportunities.
  • A dynamic and supportive work environment, with a focus on teamwork, collaboration, and guest satisfaction.
  • A comprehensive onboarding program, including training and orientation, to ensure a smooth transition into the role.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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