Strategic Client Manager

1 week ago

New York, New York, United States MediaRadar Full time
MediaRadar is a pioneering organization dedicated to revolutionizing advertising sales for both digital and print publishers. Our cutting-edge, industry-leading technology empowers advertising sales teams to maximize their revenue potential. Following our recent merger with Vivvix, we are expanding our influence into strategic and marketing sectors, addressing a wide array of advertising intelligence needs. Our clients benefit from unparalleled quality and award-winning customer service, enabling them to uncover opportunities, craft compelling proposals, and optimize every sale.

As a Client Partner in our New York City office, you will be instrumental in managing the comprehensive health and expansion of a designated portfolio of clients. Leverage your outstanding relationship-building abilities to forge strong connections with key stakeholders and decision-makers within client organizations. Develop a thorough understanding of their organizational dynamics, various departments, and overarching business goals, effectively aligning MediaRadar's product offerings to support their objectives.

Key Responsibilities:

Account Management:
  • Oversee account health and promote broader solution adoption throughout the organization. Analyze account penetration and engage sales and customer success teams to enhance awareness and utilization.
  • Coordinate with internal Customer Success and Support teams to promptly address and resolve client concerns.
  • Collaborate with Finance and Revenue Operations to ensure precise invoicing and timely payments.
  • Work alongside the Sales team to facilitate smooth onboarding for new clients and identify cross-selling opportunities within your existing accounts.
  • Influence our product development by relaying client feedback to our Commercial leaders and Product teams.
Retention and Growth:
  • Drive client retention and sustainable long-term growth within your portfolio.
  • Plan and manage renewal processes and pricing adjustments to meet or exceed growth targets.
  • Develop persuasive business proposals and negotiate commercial agreements.
  • Collaborate with Marketing and Customer Success on targeted Account-Based Marketing (ABM) and user engagement initiatives.
  • Document client interactions and proactively manage your renewal pipeline.
Industry Insights and Awareness:
  • Stay informed about developments in the media industry and enhancements to our products to effectively communicate value propositions to clients.
  • Share industry insights with the broader commercial team.
Qualifications:

Experience and Skills:
  • 3-6+ years in account management within an Enterprise SaaS environment, or equivalent experience in leading account strategies with Enterprise clients.
  • Proven track record of establishing and nurturing senior-level client relationships (Directors, VPs, SVPs), recognized as a trusted advisor.
  • Exceptional communication and presentation skills, demonstrating organized and structured thinking for planning and execution.
  • Experience managing a portfolio exceeding $5M and conducting commercial negotiations.
We value diverse experiences and backgrounds, encouraging applications from individuals who may not meet every listed requirement.

At MediaRadar, we are committed to fostering a diverse, inclusive, and welcoming workplace. Our core values emphasize respect, equality, and opportunity at all levels, reflecting our commitment to being Good People who appreciate the unique perspectives each team member contributes. We love Data and believe that diverse experiences enhance our data-driven decision-making processes.

Our inclusive culture promotes collaboration and respect, ensuring that every voice is heard and valued. We are Transparent in our dedication to equality and inclusion.

Benefits:

In addition to opportunities for career advancement, training, and a healthy work/life balance, MediaRadar offers a comprehensive benefits package that includes:
  • Medical, Dental & Vision Insurance
  • 401k with Company Match
  • Flexible PTO
  • Commuter Benefits
  • Gym Discounts
  • Summer Fridays
At MediaRadar, we encourage our employees to work diligently, enjoy their work, and build strong relationships with colleagues. We are proud to be an equal opportunity employer.

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