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Strategic Client Manager

2 months ago


New York, New York, United States MediaRadar Full time
Job Overview

MediaRadar is a pioneering organization revolutionizing advertising sales for both digital and print publishers. Our cutting-edge technology empowers ad sales teams to maximize their revenue potential. Following our recent merger with Vivvix, we are expanding our influence into strategic marketing sectors, providing comprehensive advertising intelligence solutions. Our clients benefit from unparalleled quality and award-winning customer support, enabling them to uncover opportunities, craft compelling proposals, and optimize every transaction.

As a Client Partner based in our New York City office, you will be instrumental in managing the overall health and expansion of a designated portfolio of clients. Your exceptional relationship management skills will allow you to forge strong connections with key stakeholders and decision-makers within client organizations. You will gain an in-depth understanding of their organizational frameworks, various divisions, and overarching business goals, aligning MediaRadar's product offerings to support their objectives.

Key Responsibilities:

Account Management:

  • Oversee account performance and promote broader adoption of solutions across the organization. Strategically map account engagement and mobilize sales and customer success teams to enhance awareness and utilization.
  • Coordinate with internal Customer Success and Support teams to promptly address and resolve client inquiries.
  • Collaborate with Finance and Revenue Operations to ensure precise invoicing and timely payments.
  • Work alongside the Sales team to facilitate successful onboarding of new clients and identify cross-selling opportunities within your existing accounts.
  • Influence product development by relaying client feedback to Commercial leaders and Product teams.

Retention and Growth:

  • Drive client retention and sustainable growth within your portfolio.
  • Plan and manage renewal processes and pricing adjustments to meet or exceed growth targets.
  • Develop persuasive business proposals and negotiate commercial agreements.
  • Collaborate with Marketing and Customer Success on targeted Account-Based Marketing (ABM) and user engagement initiatives.
  • Document client interactions and proactively manage your renewal pipeline.

Industry Insights:

  • Stay informed about developments in the media industry and enhancements to our products to effectively communicate value propositions to clients.
  • Share industry insights with the broader commercial team.
Qualifications:

Experience:

  • 3-6+ years in account management within an Enterprise SaaS environment, or equivalent experience in leading account strategies with Enterprise clients.
  • Proven track record of establishing and nurturing senior-level client relationships (Directors, VPs, SVPs), recognized as a trusted advisor.
  • Exceptional communication and presentation skills, demonstrating organized and structured thinking for effective planning and execution.
  • Experience managing a portfolio valued at $5M+ and conducting commercial negotiations.

While we have outlined certain minimum qualifications for this role, we encourage candidates who believe they can excel in this position to apply, regardless of whether they meet every requirement. We value diverse experiences and backgrounds, as they bring fresh perspectives to our team.

At MediaRadar, we are dedicated to fostering a diverse, inclusive, and welcoming workplace for all employees, embodying our core values daily. We are Good People, appreciating the unique perspectives and experiences each team member contributes. We love Data and believe that diverse experiences enhance our data-driven decision-making processes.

Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our commitment to being Teammates and collaborating harmoniously. We Listen to the diverse voices within our team, encouraging curiosity and an environment where every opinion is valued. We are Transparent in our dedication to equality and inclusion.

Benefits:

In addition to opportunities for career advancement, training, and a healthy work-life balance, employees can expect a comprehensive benefits package that includes:

  • Medical, Dental & Vision Insurance
  • 401k with Company Match
  • Flexible Paid Time Off
  • Commuter Benefits
  • Gym Discounts
  • Summer Fridays

At MediaRadar, we encourage our employees to work diligently, enjoy their work, and build strong relationships with their colleagues. We are proud to be an equal opportunity employer.