Salesforce Administrator Developer
1 day ago
The Advanced Salesforce Administrator is responsible for overseeing the day-to-day management of the company's Salesforce environment. This role is also the primary technical resource for addressing items in the product backlog, from refining requests to building solutions and handling deployments.
Key Responsibilities:
Platform Management: Responds to help desk tickets from MOH staff, manages user accounts, configures user access and permissions, and manages inventory of Salesforce and 3rd-party app licenses for internal and external users.
Advanced Administration: Uses best practice automation tools to streamline existing workflows and enhance existing, legacy automations, configures Salesforce Lightning apps, builds Salesforce reports and dashboards, and develops progressive, user-driven digital experiences through the configuration of screen flows.
Product Management and Governance Support: Works with the Senior Product Manager to build, size, refine, prioritize and groom the organization's backlog of product features, facilitates light-touch project discovery, and contributes to the development of, and adherence to technical standards governing the use of various tools and methods within the organization's instance.
Training and Capacity Building: Supports the Senior Product Manager in implementing an organization-wide capacity building and training program to help train superusers across the organization in common Salesforce competencies, onboards new staff into Salesforce, and creates and updates technical and end-user documentation.
Requirements:
At least three (3) years of full time, or equivalent part-time, professional experience in administering a complex Salesforce instance.
Knowledge of building best-practice Salesforce solutions.
Bachelor's degree in computer science, IT, business or public administration or related field preferred.
Ability to communicate across stakeholder groups from diverse backgrounds and with various understandings of technology concepts and product management processes.
Ability to translate functional requirements into technical specifications and to communicate technical constraints or barriers to program staff.
Strong oral and written communication skills.
Skill with working on multiple projects simultaneously and prioritizing tasks appropriately.
Strong analytical and problem-solving skills, as well as troubleshooting expertise.
Experience training end users.
Desired Skills and Qualifications:
Salesforce Administrator certification.
Familiarity building or maintaining public-facing portals for customers and partners to interface with core internal systems.
Experience working for government and/or non-profit organizations.
Experience with business process mapping and requirement gathering.
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