Salesforce and Sales Systems Administrator
1 month ago
We're seeking a skilled Salesforce & Sales Systems Admin to optimize our sales systems, primarily Salesforce, and third-party tools utilized by our sales team such as Gong, Salesloft, and sales prospecting tools.
Key Responsibilities- Configure, customize, and maintain Salesforce and other sales systems to meet business requirements.
- Ensure data integrity and cleanliness within the Salesforce platform.
- Implement and manage integrations with other business systems as needed.
- Collaborate with sales, marketing, product & engineering to understand business processes and identify opportunities for CRM optimization.
- Develop and implement strategies to enhance user adoption and utilization of the CRM system.
- Stay updated on industry trends and best practices to continuously improve CRM processes and systems.
- Work closely with internal stakeholders to gather requirements for system enhancements and upgrades.
- Coordinate with business engineering and development teams to implement changes and ensure seamless integration with existing systems.
- Conduct thorough testing and validation of system changes to minimize disruption to business operations.
- Support the onboarding and continuous training of end users on Salesforce and other sales tools, partnering with third-party vendors as needed.
- Track systems usage and adoption and manage user licenses, including purchasing new licenses and reallocating existing licenses internally.
- Bachelor's degree in Business Administration, Information Technology, or related field.
- Minimum of 5 years of experience in Salesforce administration.
- Salesforce Administrator certification is required; additional certifications such as Salesforce Advanced Administrator or Salesforce Developer are preferred.
- Strong understanding of CRM principles, processes, and best practices.
- Proficiency with best-in-class sales technologies and their integration with the CRM.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Excellent task management and prioritization skills. Demonstrated experience in providing support to sales technology users across multiple regions and time zones.
- Analytical mindset with the ability to leverage data to drive decision making and process improvement.
- Experience with Salesforce Lightning Experience is a plus.
- Familiarity with Agile methodologies and project management tools is desirable.
- Discretionary variable pay or commission scheme dependent on your role.
- Stock options in a $450 million funded Series D scale-up company.
- Hybrid working.
- 24 days paid vacation + federal holidays.
- 2 x Builder family days each year.
- Time off between Christmas and New Year.
- Generous Referral Bonus scheme.
- 401k.
- Private Medical Insurance with Blue Shield.
- Generously funded Dental and Optical Insurance.
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