Night Shift Customer Service Representative

4 weeks ago


South Burlington, Vermont, United States Planet Fitness - Burlington Fitness, Inc Full time
Job Description

The Night Shift Customer Service Representative will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves creating a positive member experience by greeting members, answering phones, and assisting with front desk activities.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing exceptional customer service.
  • Front Desk Activities: Handle all front desk related activities, including answering phones, checking members into the system, and new member sign-up.
  • Cleaning and Maintenance: Assist in maintaining the neatness and cleanliness of the club, including cleaning locker rooms, disposing of trash, and vacuuming and mopping floors.
  • Shift Closing: Close shift for that business day and complete all nightly cleaning tasks.
Requirements
  • Covid-19 Protocols: Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment.
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, ability to work 3rd shift (overnights), and occasional lifting up to 50 lbs.


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