Customer Service Representative

4 weeks ago


Burlington, Vermont, United States Piedmont Airlines Full time

We are seeking a highly motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. This role is responsible for assisting passengers with boarding the aircraft, monitoring computerized passenger boarding, and providing excellent customer service.

Key Responsibilities:
  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
Requirements:
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
Preferred Qualifications:
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs
Work Environment:
  • Use of telephones, computers, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Piedmont Airlines offers a competitive salary, paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting rate: $18.00/Hourly.

We are an equal opportunity employer and welcome applications from all qualified candidates.



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