Customer Service Representative

4 weeks ago

South Burlington, Vermont, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Observe and follow all company policies and procedures, maintaining a clean and safe shopping environment.
  • Assist with daily tasks, including cleaning check-stands, sweeping floors, and maintaining a neat and organized store appearance.
  • Support special projects and perform other functions as assigned by supervision, working within our company's management planning (MPP) guidelines to maintain productivity.
  • Treat all associates with fairness, dignity, and respect, performing accurate price checks and controlling excessive use of store supplies.
  • Assist with maintenance duties, including cleaning break rooms, rest rooms, and performing other tasks as assigned.
  • Observe security standards, staying alert and aware of customers' actions and behavior, reporting any abnormal behavior to management or security.
  • Keep the inside and outside of the store clean and in good order, performing all other duties as assigned.

Requirements
  • Effective communication and customer service skills, with the ability to work in a fast-paced environment.
  • Must meet minimum age requirements to perform specific job functions.
  • Willingness to learn multiple tasks and demonstrate ability to perform the technical requirements of the job.
  • Ability to perform frequent to continuous repetitive fingering, grasping, reaching, and hand/arm motions while standing the majority of the shift.
  • Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Ability to work in and out of inclement weather when necessary.

Preferred Requirements
  • Greet all customers and provide them with prompt courteous service and assistance.
  • Bag or package merchandise according to established company policies and procedures.
  • Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
  • Gather shopping carts and take them to designated areas and pickup points.
  • Provide carryout service in accordance with the company's guidelines.
  • Comply with all safety standards while operating the bottle crushing equipment.

Equal Opportunity Employer
Hannaford Supermarkets is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

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