Volkswagen Service Representative
22 hours ago
This Customer Experience Specialist position plays a vital role in representing our commitment to EXCEPTIONAL customer service and automotive care at Hendrick Volkswagen of Concord.
Responsibilities:
- Works with customers and technicians to identify required maintenance and repairs.
- Advises customers on necessary services and recommends additional repairs.
- Computes cost estimates and explains repair options to customers.
- Schedules appointments and meets dealership standards for repair production.
- Maintains CSI at or above Company standards.
Requirements:
- Previous experience in automotive or customer service industries.
- Working knowledge of vehicle mechanics.
- Excellent communication and interpersonal skills.
Benefits:
A competitive salary range of $65,000 - $85,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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