Volkswagen Service Representative

22 hours ago


Concord, North Carolina, United States Hendrick Automotive Group Full time
About the Role

This Customer Experience Specialist position plays a vital role in representing our commitment to EXCEPTIONAL customer service and automotive care at Hendrick Volkswagen of Concord.

Responsibilities:

  • Works with customers and technicians to identify required maintenance and repairs.
  • Advises customers on necessary services and recommends additional repairs.
  • Computes cost estimates and explains repair options to customers.
  • Schedules appointments and meets dealership standards for repair production.
  • Maintains CSI at or above Company standards.

Requirements:

  • Previous experience in automotive or customer service industries.
  • Working knowledge of vehicle mechanics.
  • Excellent communication and interpersonal skills.

Benefits:

A competitive salary range of $65,000 - $85,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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