Automotive Service Consultant

1 week ago


Concord, North Carolina, United States Hendrick Automotive Group Full time
Exceptional Customer Service and Automotive Care Specialist

We are seeking dedicated and knowledgeable Service Advisors to help our customers achieve their goals at Hendrick Volkswagen in Concord, NC.

Job Summary:
  • This role plays an integral part in representing our commitment to exceptional customer service and automotive care. The successful candidate will provide expert guidance to customers through the maintenance and repair process, ensuring a seamless and satisfying experience.
Sales and Customer Experience Expertise:
  • Demonstrate expertise in sales techniques, negotiation, and relationship-building skills to drive business growth and enhance customer satisfaction.
Compensation:
  • $42,000 - $92,400 per year (commissions based on job performance), with an estimated annual salary of $67,700.
Benefits:
  • Rewarding performance-based pay plans and bonuses
  • Service Advisor Onboarding Program
  • The Best Dealership Facilities in the Area
  • 401(k) with Company Match
  • Largest privately owned auto group in the country, great career growth potential
  • Paid Medical - NO COST Employee Healthcare and Prescription Plan
  • Generous paid time off/vacation and sick days
  • Basic Life Insurance
  • NO COST Employee Assistance Program
  • Paid Factory Training
  • Comprehensive employee recognition/rewards programs
  • Hendrick Automotive Group is a back-to-back winner of Automotive News's 'Best Dealerships to Work For' Award
  • Successful Team approach with Doing Business the Right Way Focus
Requirements:
  • Valid Driver's License.
  • College Degree, High School Diploma or equivalent.
  • 3 years of Service Advisor experience in a dealership (Volkswagen or similar).
  • Able to work Full Time, 5-days per week, business hours Monday-Saturday.
  • Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
  • Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
  • Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
  • Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
  • Able to maintain CSI at or above company and manufacturer standards.
  • Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
  • Knowledge of dealership software programs such as Reynolds & Reynolds.
  • Able to communicate effectively with customers and company personnel.
  • Able to follow Safeguards rules and regulations.


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