Customer Service Representative
16 hours ago
At Elite205, we're seeking a dedicated individual to serve as the crucial link between our charity and the public. As a Customer Service Representative, you'll be responsible for ensuring smooth interactions and tackling any issues with speed and precision.
Key Responsibilities:
- BUILD STRONG RELATIONSHIPS WITH CLIENTS THROUGH CLEAR AND ENGAGING COMMUNICATION
- PROVIDE ACCURATE AND COMPREHENSIVE INFORMATION ABOUT OUR CHARITY TO THE PUBLIC
- HANDLE INQUIRIES AND COMPLAINTS EFFICIENTLY, PROVIDING EFFECTIVE SOLUTIONS AND FOLLOWING UP AS NEEDED
- Maintain detailed records of customer interactions and manage accounts with attention to detail
- Adhere to our communication guidelines and go the extra mile to educate and engage on behalf of the charity
Desired Skills:
- Proven experience in customer service or client support roles
- A genuine passion for philanthropy and helping others
- Strong communication skills with the ability to adapt to different personalities
- Ability to multitask, prioritize, and manage time effectively
We offer a competitive salary and a chance to make a positive impact through exceptional customer service.
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