Customer Service Representative

16 hours ago


Concord, North Carolina, United States Elite205 Full time
Job Title: Customer Service Representative

At Elite205, we're seeking a dedicated individual to serve as the crucial link between our charity and the public. As a Customer Service Representative, you'll be responsible for ensuring smooth interactions and tackling any issues with speed and precision.

Key Responsibilities:
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS THROUGH CLEAR AND ENGAGING COMMUNICATION
  • PROVIDE ACCURATE AND COMPREHENSIVE INFORMATION ABOUT OUR CHARITY TO THE PUBLIC
  • HANDLE INQUIRIES AND COMPLAINTS EFFICIENTLY, PROVIDING EFFECTIVE SOLUTIONS AND FOLLOWING UP AS NEEDED
  • Maintain detailed records of customer interactions and manage accounts with attention to detail
  • Adhere to our communication guidelines and go the extra mile to educate and engage on behalf of the charity

Desired Skills:
  • Proven experience in customer service or client support roles
  • A genuine passion for philanthropy and helping others
  • Strong communication skills with the ability to adapt to different personalities
  • Ability to multitask, prioritize, and manage time effectively
Salary: $40,000 - $50,000 per annum

We offer a competitive salary and a chance to make a positive impact through exceptional customer service.



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