Banking Center Manager

6 days ago


Trumbull, Connecticut, United States Webster Bank Full time
Job Summary

We are seeking a highly skilled and experienced Banking Center Director to lead our retail banking operations. As a key member of our team, you will be responsible for implementing our banking center network strategy, achieving sales, customer service, and profitability goals, while contributing to the achievement of district goals.

Key Responsibilities
  • Develop and implement a detailed business plan, participating in establishing team sales and service goals.
  • Expand and retain client relationships, actively cross-selling and resolving client issues, supporting segmentation strategy with existing clients.
  • Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
  • Maintain a working knowledge of all Webster asset, liability, and partner products and services, as well as alternative delivery channels.
  • Coach, develop, and hold team accountable, demonstrating leadership skills and modeling the way.
  • Utilize and model usage of all available sales tools and resources.
  • Ensure timely completion of audits, meeting/exceeding branch operations review requirements.
  • Ensure compliance with Federal and State laws, as well as bank policies and procedures.
  • Schedule all branch employee shifts to meet customer service needs, providing flexibility of coverage for the banking center.
  • Drive high performance by holding team accountable for superior results, enhancing employee engagement by providing coaching, support, timely and constructive performance feedback, and recognizing and rewarding employees for accomplishments.
  • Execute on effective colleague onboarding, training new colleagues on policies, procedures, and all banking center operational duties/responsibilities.
Requirements
  • High school diploma/GED required; Bachelor's degree preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills.
  • Intricate knowledge of retail banking products and services.
  • Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.


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