Billing Support Team Lead
1 day ago
At Office Practicum, we are seeking a highly skilled and experienced Billing Support Supervisor to join our Application Support organization. This role is responsible for leading the Billing Support team and ensuring the delivery of exceptional customer service to our clients.
Key Responsibilities:- Lead and manage the Billing Support team to achieve high performance and customer satisfaction.
- Assist in resolving escalations and provide coaching to team members to improve their skills and performance.
- Oversee the schedule to ensure proper coverage for phones and chats, and allocate resources to meet business demands.
- Monitor high-priority tickets and assign/own them based on severity and response time needed.
- Ensure a positive customer experience by following up on CSAT surveys and collaborating with clients to resolve issues.
- Provide reports and activity updates to management, and identify opportunities for performance improvement.
- Strong understanding of medical billing processes and procedures.
- Previous supervisory experience, preferably in a call center or operations environment.
- Leadership skills, including setting performance standards and providing feedback to improve performance.
- Customer focus, engagement, and advocacy skills.
- Quality and customer experience skills.
- Motivating others and excellent organizational, prioritization, and follow-up skills.
- Experience with metric management and reporting.
- Experience with analysis of financial data.
- Medical terminology knowledge.
- Working with an EHR.
- SQL.
- Web-based and client/server applications, managing a case management system and building knowledge bases.
The Billing Support Supervisor will work in a fast-paced and dynamic environment, requiring strong communication and leadership skills. The ideal candidate will be able to work independently and as part of a team, and will be comfortable with analysis of financial data and metric management.
The salary for this role is $55,000 - $57,000 per year, depending on experience.
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Billing Support Team Lead
2 weeks ago
Fort Washington, Pennsylvania, United States Office Practicum Full timeBilling Support Supervisor Job DescriptionAt Office Practicum, we are seeking a highly skilled Billing Support Supervisor to join our Application Support organization. This role is responsible for leading the Billing Support team and ensuring the day-to-day performance of the team members.Key Responsibilities:Lead the Billing Support team and provide...
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Billing Support Team Lead
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Fort Washington, Pennsylvania, United States Office Practicum Full timeBilling Support Supervisor Job DescriptionAt Office Practicum, we are seeking a highly skilled and experienced Billing Support Supervisor to join our Application Support organization. As a key member of our team, you will be responsible for leading the Billing Support team and ensuring the delivery of exceptional customer service to our clients.Key...
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