Billing Support Team Lead

2 days ago


Fort Washington, Pennsylvania, United States Office Practicum Full time
Billing Support Supervisor Job Description

At Office Practicum, we are seeking a highly skilled and experienced Billing Support Supervisor to join our Application Support organization. As a key member of our team, you will be responsible for leading the Billing Support team and ensuring the delivery of exceptional customer service to our clients.

Key Responsibilities:
  • Lead and manage the Billing Support team to achieve high levels of customer satisfaction and service delivery.
  • Develop and implement effective strategies to improve team performance, productivity, and efficiency.
  • Collaborate with the Senior Manager of Client Support to define new objectives and goals for the team.
  • Provide coaching and guidance to team members to enhance their skills and knowledge.
  • Monitor and analyze financial data to identify trends and areas for improvement.
  • Develop and implement process improvements to enhance the customer experience.
  • Ensure compliance with company policies and procedures.
Requirements:
  • Strong leadership and management skills with experience in a call center or operations environment.
  • Excellent communication and interpersonal skills with the ability to work effectively with diverse teams.
  • Ability to analyze financial data and develop effective strategies to improve team performance.
  • Strong problem-solving and critical thinking skills with the ability to make sound decisions.
  • Experience with metric management and reporting.
  • Ability to work independently and as part of a team.
Preferred Qualifications:
  • Medical terminology knowledge.
  • Experience working with an EHR.
  • SQL skills.
  • Web-based and client/server applications experience.
Work Environment:

The Billing Support Supervisor will work in a fast-paced environment with a focus on delivering exceptional customer service. The ideal candidate will be able to work effectively in a team environment and have excellent communication and interpersonal skills.

The salary for this position is $55,000 - $57,000 per year.



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