Billing Support Team Lead
2 days ago
At Office Practicum, we are seeking a highly skilled and experienced Billing Support Supervisor to join our Application Support organization. As a key member of our team, you will be responsible for leading the Billing Support team and ensuring the delivery of exceptional customer service to our clients.
Key Responsibilities:- Lead and manage the Billing Support team to achieve high levels of customer satisfaction and service delivery.
- Develop and implement effective strategies to improve team performance, productivity, and efficiency.
- Collaborate with the Senior Manager of Client Support to define new objectives and goals for the team.
- Provide coaching and guidance to team members to enhance their skills and knowledge.
- Monitor and analyze financial data to identify trends and areas for improvement.
- Develop and implement process improvements to enhance the customer experience.
- Ensure compliance with company policies and procedures.
- Strong leadership and management skills with experience in a call center or operations environment.
- Excellent communication and interpersonal skills with the ability to work effectively with diverse teams.
- Ability to analyze financial data and develop effective strategies to improve team performance.
- Strong problem-solving and critical thinking skills with the ability to make sound decisions.
- Experience with metric management and reporting.
- Ability to work independently and as part of a team.
- Medical terminology knowledge.
- Experience working with an EHR.
- SQL skills.
- Web-based and client/server applications experience.
The Billing Support Supervisor will work in a fast-paced environment with a focus on delivering exceptional customer service. The ideal candidate will be able to work effectively in a team environment and have excellent communication and interpersonal skills.
The salary for this position is $55,000 - $57,000 per year.
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Billing Support Team Lead
5 days ago
Fort Washington, Pennsylvania, United States Office Practicum Full timeBilling Support Supervisor Job DescriptionAt Office Practicum, we are seeking a highly skilled Billing Support Supervisor to join our Application Support organization. This role is responsible for leading the Billing Support team and ensuring the day-to-day performance of the team members.Key Responsibilities:Lead the Billing Support team and provide...
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