Senior Application Support Specialist

1 week ago


Fremont California, United States Applied Value Tech Full time
About the Role

We are seeking a skilled Senior Application Support Analyst to deliver exceptional technical support and outstanding customer service to our internal customers.

Key Responsibilities
  • Assist in the delivery of mission- and business-critical application services to internal customers.
  • Collaborate with cross-functional teams to ensure alignment between business processes and system capabilities.
  • Provide expertise and guidance on best practices for configuration, development, and integration.
  • Design, build, test, and deploy reports and dashboards to provide actionable insights to stakeholders.
  • Serve as a subject matter expert on Workday and/or Salesforce Service Cloud functionality, troubleshooting issues, and providing support to end users.
Requirements
  • Familiarity with end-to-end Customer/IT support processes.
  • Ability to adjust easily to new or changing circumstances.
  • Collaborative utility player mentality with a proactive sense of curiosity.
  • Focus on achieving results that promote business success.
  • Proactive and professional communication skills with all stakeholders and partners.
  • Maintain a professional, adaptable, and respectful manner.
  • Provide high-quality service to all users.
Preferred Qualifications
  • Experience with case management, automation, and service analytics in Salesforce.
  • Intermediate SQL skillset.
  • Salesforce Service Cloud Certification.
  • Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL).
What We Offer
  • Competitive salary + performance bonus.
  • Unlimited paid leave.
  • 100% employer-paid healthcare benefits (medical, dental, vision).
  • Sick leave accrual.
  • 100% paid parental leave - up to 16 weeks.
  • $1,200 Learning & development allowance (annually).
  • $1,200 Health & Wellness allowance (annually).
  • Employee referral program.
  • 401k match up to 4%.
  • 12 paid holidays annually.

Applied Value is an Equal Opportunity Employer. We welcome all qualified applicants and are committed to creating an inclusive and diverse work environment.


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