Client Support Associate
1 week ago
As a Customer Service Representative, you will play a vital role in ensuring a friendly and efficient telephone experience for all incoming callers. Your contributions will be essential in helping the Call Center achieve its service level and quality performance goals.
Compensation:
New team members can anticipate starting on a wage scale ranging from $19.95 to $23.46 per hour. With demonstrated performance, there is potential for advancement on our comprehensive wage scale, which extends up to $26.92 per hour.
Work Schedule:
This position requires a commitment of 40 hours per week, Monday through Friday, with a Saturday rotation that includes a 10% shift differential.
About Us:
Unity Care NW is a private, non-profit, federally qualified health center (FQHC) dedicated to serving the greater Whatcom County area since 1982. We provide a wide range of services, including primary medical, behavioral health, and dental care, as well as pharmacy services to a diverse and often underserved patient population.
Our Values:
We prioritize respect, integrity, and accountability, fostering an inclusive culture that reflects our Values in Action. We are committed to building a diverse workforce that aligns with our mission and values.
Key Responsibilities:
- Deliver a welcoming and positive experience for callers.
- Support the Call Center in meeting established service and quality objectives.
What We Offer:
- A collaborative and supportive team environment.
- A competitive compensation package.
Benefits Include:
- 401(K) retirement plan with employer matching contributions.
- Six paid holidays.
- Paid Time Off (108 hours in the first year, increasing thereafter).
- Additional paid leaves for bereavement, jury duty, and organ transplant.
- Life/AD&D insurance.
- Optional insurances such as supplementary life, short-term and long-term disability, critical illness, and travel protection.
- Flexible spending accounts.
- Employee Assistance Program.
- Alternative transportation incentives.
- Employment may qualify for Public Student Loan Forgiveness.
Qualifications:
- Basic written and verbal communication skills, along with computational and computer proficiency typically acquired through high school education.
- Familiarity with customer service, call center operations, and patient scheduling processes, usually gained through on-the-job training.
- Keyboarding speed of 40 wpm and data entry skills.
- Proficiency with electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems, as well as Microsoft Outlook and Word.
- Ability to communicate complex information effectively and exercise tact in resolving conflicts.
- Bilingual communication in Spanish is a plus.
Health and Safety:
Unity Care NW prioritizes the health and safety of our patients and staff. All employees are required to receive annual flu immunizations and vaccination against COVID-19 as part of our commitment to public health.
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