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Client Service Ambassador
2 months ago
Job Summary: We are seeking a highly skilled and dedicated Client Service Representative to join our team at Banfield Pet Hospital. As a Client Service Representative, you will play a critical role in delivering exceptional client experiences and driving business growth.
Key Responsibilities:
- Client Acquisition and Retention: Actively promote hospital services and develop strategies to attract new clients, ensuring a high level of client satisfaction and loyalty.
- Client Communication and Education: Provide professional and efficient service to clients, educating them on pet health needs, hospital services, and Optimum Wellness Plans.
- Administrative and Financial Management: Maintain accurate financial records, manage client documentation, and ensure prompt service.
- Team Collaboration and Support: Work closely with the veterinary medical team to maximize productivity and ensure seamless client care.
- Additional Responsibilities: Assist with scheduling appointments, dispensing prescription items, and selling retail products.
Requirements:
- Excellent Communication and Interpersonal Skills: Ability to effectively communicate with clients, associates, and veterinarians.
- Strong Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
- Knowledge of Pet Health and Wellness: Understanding of pet health needs, hospital services, and Optimum Wellness Plans.
- Basic Computer Skills: Ability to navigate computer systems and software.
