Patient Services Coordinator

2 weeks ago


Dallas, Texas, United States Baylor Scott & White Health Full time

Job Summary

The Patient Services Specialist plays a vital role in ensuring high-quality, patient-centered care by providing administrative support in a physician office, clinic, or other operational area. Key responsibilities include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. This role may also involve training and mentoring junior Patient Services Specialists.

Key Responsibilities

  • Assist patients and other visitors by performing patient-related duties, including check-in or check-out, scheduling, insurance verification, and answering and responding to phone inquiries.
  • Register patients by collecting and verifying insurance information, verifying patient demographics, and entering changes into the computer system.
  • Accept payments for physician/clinic services according to established guidelines, post payments, and enter charges into the computer using appropriate codes.
  • Generate daily payment reports and verify the cash drawer against the report.
  • Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
  • Discuss financial arrangements with patients as requested.
  • Respond to routine escalated inquiries concerning services, hours of operation, etc., and ensure any patient complaints are handled appropriately.
  • Aid with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills, and other requests.
  • Retrieve, transport, sort, and file medical records.
  • Copy medical records charts for patient transfers and referrals as requested.
  • Help in training, mentoring, and providing support to junior staff as requested.

Requirements

  • Excellent listening, social, and communication (oral and written) skills, and professional, good, and respectful telephone etiquette.
  • Ability to adjust communication style to suit different audiences.
  • Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation.
  • Skilled in the use of personal computers and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
  • Able to mentor and train staff.

Benefits

Our competitive benefits package includes the following:

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.

Qualifications

  • EDUCATION - H.S. Diploma/GED Equivalent.
  • EXPERIENCE - 1 Year of Experience.


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