Guest Services Representative

2 weeks ago


North Berwick, Maine, United States CSM Corporation Full time

Front Desk Agent | Full Time

Job Category: Front Office Requisition Number: FRONT03581

Position Overview

The Front Desk Agent plays a crucial role in delivering exceptional service to our guests. This position is dedicated to understanding and anticipating guest needs, ensuring their satisfaction, and surpassing expectations while adhering to the high standards of CSM Corporation.

Key Responsibilities

  • Engage with guests in a warm and welcoming manner, responding to inquiries and requests promptly.
  • Deliver the highest level of service by managing check-ins and check-outs, verifying billing, and accommodating special requests.
  • Provide guests with information about hotel amenities, local attractions, and operational hours of services.
  • Collaborate effectively with team members to meet guest needs and support other departments as required.
  • Implement the company’s guest service recovery program to address any concerns or issues.
  • Utilize effective selling techniques to maximize room revenue and promote hotel services.
  • Monitor room availability and adhere to booking policies and procedures.
  • Drive sales through upselling of rooms and additional amenities.
  • Follow company protocols for cash handling and financial transactions.
  • Ensure proper use of equipment and adhere to cost control measures to minimize waste.
  • Organize and prioritize work duties to meet productivity expectations.
  • Comply with company policies, procedures, and general work rules.
  • Participate in all required departmental and hotel meetings.
  • Maintain a clean and safe work environment in accordance with regulations.
  • Be knowledgeable about hotel emergency procedures and follow protocols for guest and associate incidents.

Qualifications

Education: High school diploma or GED required.

Experience: A minimum of 1 year of prior guest service experience is preferred.

Skills: Excellent verbal communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Physical Requirements: Ability to lift, push, and pull up to 25 pounds occasionally, and to move throughout the hotel for extended periods.

This document outlines the general nature and level of work required for this role. It is not intended to be an exhaustive list of responsibilities, duties, and skills. Responsibilities may vary based on location and brand. All associates are expected to interact positively and respectfully with customers and colleagues while performing their duties safely and effectively.

CSM Corporation is an equal opportunity employer committed to providing employment opportunities to qualified individuals without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other area prohibited by applicable laws and regulations.



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