Lead Customer Engagement Manager

2 weeks ago

Austin, Texas, United States 6sense Full time

Our Vision:


At 6sense, we are dedicated to transforming the way B2B companies generate revenue by accurately forecasting which customers are most inclined to purchase and suggesting optimal strategies to engage anonymous buying teams.

6sense Revenue AI stands as the sole sales and marketing platform that empowers organizations to create, manage, and convert high-quality pipelines into revenue.


Our Team:
Our people are the core of 6sense. We approach our work with enthusiasm and purpose. We embody our Being 6sense values: Accountability, Growth Mindset, Integrity, Fun, and One Team. Every member of the 6sense team contributes to shaping the future of our cutting-edge technology.

6sense is a workplace where innovators take initiative, embrace challenges, act with integrity, and gauge success by the value we deliver to our clients.

We aspire for 6sense to be the most rewarding chapter of your professional journey.

The Position:


As a Customer Success Manager at 6sense, you will play a crucial role in our expansion as we build on our achievements in delivering insights for leading enterprises.

You will be entrusted with managing high-profile client relationships, ensuring customer engagement yields measurable outcomes, and fostering a culture of customer success within 6sense.


Your Responsibilities:
As an Enterprise Customer Success Manager, you will be accountable for actively overseeing the satisfaction and renewal of a designated portfolio of 6sense clients.

Key Responsibilities Include:
Collaborating with a technical Customer Success Manager to facilitate customer onboarding, product implementation, and training.

Engaging closely with clients to guarantee that 6sense is integrated into their teams' daily operations, generating positive returns on investment and enhancing lifetime value for 6sense.

Maintaining awareness of product performance and customer feedback to communicate effectively with Customer Success and other departments. Partnering with clients and internal teams to address issues swiftly and reduce customer attrition.

Identifying Opportunities for Client Growth:
Exploring additional use cases for 6sense data and new business units with revenue potential for 6sense.

Developing customer advocates who will represent 6sense as references and share success stories at 6sense events and in marketing materials.

Becoming proficient in the 6sense predictive engine, including its implementation and how its use cases align with key business objectives and requirements.

Customer Success Managers will voice the customer's perspective within 6sense and collaborate closely with internal teams to cultivate a company-wide culture of Customer Success.

Advocating for customers' product feature priorities internally within 6sense and aligning with the product team to influence the product roadmap.

Working alongside sales for pre-sales inquiries and demonstrations; sharing customer success stories and assisting in the development of marketing materials.
Identifying opportunities for ongoing improvement across accounts, within the Customer Success team, and throughout 6sense.
Ability to manage multiple projects, prioritize effectively, and scale operations.

Your Qualifications:


5+ years of experience in Customer Success, Account Management, or Consulting, preferably within a high-tech or SaaS environment, where you have crafted strategies for assigned accounts to maximize technology solutions.

Experience collaborating closely with B2B demand generation, marketing operations, sales operations, and analytics teams.
You have successfully led projects from inception to completion and have experience leveraging internal resources to achieve objectives.
Familiarity with the marketing technology ecosystem: Marketing Automation, digital marketing technologies, data providers, and B2B digital media. Experience with Marketing Automation, CRM, or related applications is advantageous.
Strong analytical and communication skills.

Compensation Package:
The base salary range is competitive and reflects the anticipated low and high end for this position. Actual salaries may vary based on various factors, including work location and experience. The base salary is one aspect of 6sense's comprehensive compensation package, which may also include bonuses or commission plans, and stock options if approved by 6sense's board. Additionally, 6sense offers a variety of benefits, including extensive health insurance coverage, life and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).

Our Benefits:


Full-time employees enjoy health coverage, paid parental leave, generous paid time off, holidays, quarterly self-care days, and stock options.

We ensure you have the necessary equipment and support to work effectively, whether from home or in one of our offices.

Our growth mindset culture is evident in all our initiatives, from onboarding to numerous learning and development opportunities, including access to our LinkedIn Learning platform.

Employee well-being is a priority for us. We conduct quarterly wellness education sessions to promote self-care and personal development. From wellness days to events hosted by Employee Resource Groups, we celebrate and energize all 6sense employees and their diverse backgrounds.

Commitment to Diversity:
6sense is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

If you require reasonable accommodation during the application process, please let us know.

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