Office Administrator

6 days ago


Monroeville, Pennsylvania, United States National Vision Full time

**About the Role**

We are seeking a highly skilled and organized Customer Service Representative to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and maintaining accurate patient records.

**Responsibilities**

  • Ensure high-quality customer service while following all safety protocols.
  • Ensure a smooth flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Process and understand managed care plans while obtaining document information from the insurance company as needed.
  • Provide customers with basic and accurate information.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File all patient records daily and pull patient files for the next day's appointments.
  • Check order status and notify customers when orders are in or of any delays.
  • Keep the reception area tidy and presentable with all necessary materials.
  • Receive, sort, distribute daily mail/deliveries, and maintain inventory of office supplies.
  • Participate in regularly scheduled mandatory communication meetings.

**Requirements**

  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.

**What We Offer**

  • A competitive salary of $35,000 - $45,000 per year, depending on experience.
  • A comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more.


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