Commercial Lines Client Service Specialist

2 months ago

Brighton, Colorado, United States PIIAC Full time
Job Overview:

The Customer Support Representative at Colorado Prestige Insurance Group will assist the Commercial Lines Manager and is tasked with nurturing strong client relationships by addressing customer inquiries and issues promptly and professionally. This role involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing functions.

Key Responsibilities
  • Deliver service to current clients concerning policy updates, providing estimates, processing payments, and addressing inquiries while supplying necessary documentation.
  • Respond to customer calls and messages regarding new or existing insurance policies and manage all claims, including regular and after-hours claims.
  • Engage with prospective clients or support a producer to assess their needs, gather essential information, explore policy options, present alternatives, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as needed.
  • Schedule appointments and/or client calls or assist a producer in reviewing existing policies, assessing liability limits and exposures, discussing additional coverage needs, evaluating replacement costs, rounding out accounts, and securing renewals.
  • Communicate with clients to provide comprehensive information about products and services, quote new business, process renewals and/or cancel accounts, accept payments, and furnish requested documentation.
  • Address product or service issues by clarifying the customer's concern, identifying the root cause, selecting and explaining the most effective solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Review audits or policies; confirm accuracy and facilitate necessary corrections between the client and carrier.
  • Maintain records of customer interactions and transactions, documenting details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in both formal and informal meetings as required.
  • The candidate will be required to obtain licenses for Property, Casualty, and Life Insurance within 90 days of employment.
Qualifications
  • Exhibit a strong customer focus and excellent phone etiquette; demonstrate strong written and verbal communication skills along with proficient math and reading abilities to perform calculations.
  • Fluent communication skills in English and Spanish (speaking, reading, writing).
  • Possess a sense of urgency, attention to detail, organizational skills, multitasking abilities, and the capacity to manage challenging situations with clients and resolve complex issues independently.
  • Demonstrate excellent time management skills with a personal accountability mindset, as well as proficiency in technology and computer systems, including learning agency management systems, rating tools, and carrier website navigation.
  • Availability to work Monday - Friday from 9:00 am - 6:00 pm.
  • High School diploma or equivalent.
Benefits/Perks
  • Competitive Compensation.
  • Opportunities for Professional Development.
  • Job Security in a Growing Industry.
Compensation: $15.00 per hour

Your Future as an Independent Insurance Agent Starts Here.

If you are seeking a career that provides flexibility, job security, competitive compensation, and more, then this opportunity is for you. Working with a PIIAC member agency is a commendable career choice.

The Mission of Professional Independent Insurance Agents of Colorado (PIIAC) is to advance, support, and protect Independent Insurance Agents throughout Colorado. Collaborating with them to achieve their professional development goals, advocacy, and regulatory objectives, and to provide their Independent Insurance Agency with a suite of products and services that will foster a mutually beneficial environment for members while upholding the highest ethical business standards.

With an impending workforce shortage in the insurance sector due to the retirement of many veteran agents, the demand for insurance professionals is increasing daily. Is this career path right for you?

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them, and all hiring decisions will be made by their management. All inquiries should be directed to the organization that posted this employment opportunity.

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