Government Relations Liaison

6 days ago

Fort Lauderdale, Florida, United States BeneLynk Full time
Job Summary

The Government Relations Specialist will play a critical role in advocating on behalf of members and supporting BeneLynk's mission to provide essential resources to those in need. This position will engage with federal, state, and county Medicaid agencies to ensure that members receive the benefits they are entitled to.

Key Responsibilities
  • Develop and Implement Government Relations Strategies: The specialist will work to amplify BeneLynk's differentiators and develop effective strategies to engage with government agencies.
  • Obtain Medicaid Application Outcome Information: The specialist will obtain information from state agencies regarding Medicaid application outcomes, including written notice and CMS records.
  • Process State Correspondence and Analyze Eligibility Decisions: The specialist will process state correspondence and analyze eligibility decisions for accuracy, providing direct member advocacy to resolve errors and representing members at fair hearings as needed.
  • Monitor Data and Identify Trends: The specialist will monitor data to identify trends that negatively impact members and company revenue, analyzing opportunities and implementing internal process improvements.
  • Develop and Maintain Relationships with Government and Community Agencies: The specialist will develop and maintain relationships with government and community agencies, as well as key external stakeholders.
  • Maintain Current Knowledge of Medicaid Eligibility and Regulatory Requirements: The specialist will maintain current knowledge of state and federal Medicaid eligibility and regulatory requirements.
  • Conduct Policy Research and Document State-Specific Policies: The specialist will conduct Medicaid/SNAP policy research and document state-specific policies and procedures for internal use, monitoring states Medicaid/SNAP program and policy changes, and analyzing and communicating operational impacts.
  • Advises the VP of Government Relations and Operations Teams: The specialist will advise the VP of Government Relations and other operations teams of any relevant process implications, new ideas, and/or process improvement suggestions.
  • Conduct QA Reviews and Call Monitoring: The specialist will conduct QA reviews, call monitoring, and state notice processing as needed to ensure QA/GR team goals are met.
  • Promote a Culture of Excellence: The specialist will promote a culture of excellence, working cooperatively with all staff to identify solutions, enhance services, and mitigate errors to improve operations.
  • Participate in Staff and Operational Development Programs: The specialist will participate as required in BeneLynk's staff and operational development programs, demonstrating behaviors, actions, and attitude that reflect BeneLynk's vision, mission, and values.
Qualifications
  • Education: Associate degree or equivalent experience in healthcare administration, business, finance, or a related field from an accredited college or university or equivalent experience and education that demonstrates the ability to perform the functions of the position.
  • Experience: One year of experience with demonstrated success in member advocacy, paying attention to detail, understanding of Medicaid eligibility, and ability to effectively prioritize work.
  • Language Skills: Excellent verbal and written communication skills, ability to communicate with elderly and disabled individuals, and bi-lingual (English & Spanish) preferred.

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