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Hospitality Services Liaison

2 months ago

Fort Lauderdale, Florida, United States Broward County Full time
Position Overview
The Broward County Board of County Commissioners is in search of skilled candidates for the role of Customer Relations Specialist (Convention Services).

General Summary

Broward County's Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is eager to find a seasoned hospitality services professional.

This role will primarily focus on supporting convention groups, sports organizations, and various sales initiatives by fostering positive connections with local industry stakeholders, linking meeting planners with regional resources, and orchestrating events for the bureau.

Essential Qualifications
Applicants must possess a minimum of four (4) years of experience in customer relations, including at least two (2) years of experience engaging with business entities in event planning or collaborating with meeting planners.

Certifications and Licenses
A valid Florida Driver's License is required.

Preferred Experience
At least two years in a customer service or client-facing role within the hospitality or tourism sector is highly desirable. The following responsibilities represent the primary functions of this position, with additional tasks assigned as necessary:
  • Maintain ongoing professional relationships with various organizations and colleagues.
  • Promote the agency at industry trade shows and participate in meetings with current and prospective partners.
  • Engage in community outreach initiatives as requested.
  • Report potential hazards to appropriate management and risk management teams that could affect guests or staff.
  • Coordinate with transportation vendors, including taxis and shuttles.
  • Address various inquiries and issues from partners and guests.
  • Suggest enhancements to improve agency operations and customer experiences.
  • Conduct annual research and data collection.
  • Respond to requests from various partners and agencies.
  • Ensure the proper functioning of elevators, escalators, and other equipment, reporting issues to relevant departments.
  • Identify the need for additional signage and coordinate requests with Public Works.
  • Advise and collaborate with a wide range of customers, vendors, and partners on operational, marketing, and customer relations matters.
  • Perform related duties as assigned.
Physical Requirements
This position involves light to medium physical activity, requiring walking or standing for extended periods and the ability to exert between 20 and 50 pounds of force regularly. It also necessitates considerable skill and dexterity in tasks requiring precision.

Work Environment
Routine exposure to traffic and moving machinery is expected.

Core Competencies
The ideal candidate will demonstrate the following competencies:
  • Complexity Management: Ability to navigate complex and sometimes contradictory information to effectively resolve issues.
  • Innovation Cultivation: Capacity to generate new and improved methods for organizational success.
  • Planning and Alignment: Skill in organizing and prioritizing tasks to meet commitments aligned with organizational objectives.
  • Results Orientation: A consistent track record of achieving results, even in challenging circumstances.
  • Interpersonal Skills: Ability to relate openly and comfortably with diverse groups.
  • Effective Communication: Proficiency in delivering clear and engaging communications tailored to different audiences.
  • Situational Adaptability: Flexibility in adjusting approach and demeanor to meet changing demands.
Core Values
All employees of Broward County are expected to embody the County's core behavioral competencies:
  • Collaboration: Building partnerships and working together to achieve shared goals.
  • Customer Focus: Establishing strong customer relationships and delivering solutions centered on customer needs.
  • Trust Building: Earning the confidence of others through integrity and authenticity.
  • Valuing Diversity: Recognizing the importance of diverse perspectives and cultures.
ADA Compliance
Broward County is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations to qualified individuals with disabilities.

Emergency Management Responsibilities:
All County employees are considered emergency service workers during emergency situations and may be called upon to perform emergency duties as required.

Employee Responsibilities:
All Broward County employees must uphold the highest standards of honesty and integrity in their service to the public and fellow employees.