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Product Service Representative

1 month ago

Oregon City, Oregon, United States BENCHMADE Full time
Product Service Representative

Benchmade Knife Company is seeking a highly skilled Product Service Representative to join our team. As a Product Service Representative, you will be responsible for reviewing product/warranty problems with our customers and initiating routine actions or solutions for repair and replacements guided by Benchmade LifeSharp and warranty policies.

Responsibilities:
  • Create customer accounts in the ERP system (Syspro) & CRM
  • Review customer notes from warranty form and/or CRM history notes
  • Create service RMA's with specific customer notes to insure repair tech performs accurate repair of customer's knife
  • Confirm receipt, track shipments, and communicate status updated to customer via email
  • Processes service walk-in's
  • Verify customer repairs do comply with Federal Laws and Benchmade standards (Automatic Knives)
  • Create or update customer accounts and initiate automated emails
  • Report daily numbers
  • Other duties may be assigned as needed which may include: General return RMA processing assistance
Qualifications:
  • A High School Diploma or GED equivalent is required. Equivalency to the qualification standard will also be considered.
  • Experience in a customer service support position, preferably in a manufacturing environment is preferred
  • Experience with demonstrated problem resolution abilities required
  • Strong verbal and written communication skills required
  • Working knowledge of knife handling and operation is strongly desired
  • Knowledge of Customer Relationship Management (CRM) database highly preferred
  • Understanding of the importance of Customer Intimacy and providing world class service required
  • Ability to multi-task
  • Ability to type 40 wpm preferred but not required
  • Proficient in Microsoft Office Suite products. i.e. Word, Excel etc.
  • Ability to work well in a team environment required
  • Demonstrates flexibility, detail oriented, and follow through

Benchmade offers our employees a wide variety of comprehensive rewards and benefits including:

  • Competitive pay
  • Cash profit sharing and performance incentives
  • Medical including Prescriptions and Vision
  • Dental including Orthodontia
  • Short-Term and Long-term Disability
  • Life & Accidental Death and Dismemberment
  • 401K with company match
  • Fitness Center Reimbursement
  • Pay for time off, including holiday, bonus holidays, vacation, sick, bereavement and jury duty
  • Employee Assistance Program
  • Flexible Spending Account
  • Outstanding employee discounts on Benchmade products and other partner companies
  • Tuition reimbursement
  • Targeted development planning and learning opportunities
  • Employee and family events throughout the year
  • Most importantly, Benchmade provides a fun, family oriented and entrepreneurial work environment

This is an exciting time to be part of a company on the verge of even greater success. If you think you have what it takes to be part of a company that strives to create a working environment that stimulates team spirit, passion, engagement, and achievement, complete an application today. Please include a resume with your online application.

Benchmade Knife Company, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, age, disability or genetics. In addition to federal law requirements, Benchmade complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, benefits, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.