Product Service Team Lead
1 month ago
Product Service Technician Lead is responsible for leading the service team to ensure smooth production operations.
Responsibilities- Monitor production start-up, start / stop times (breaks) and track attendance in the department's outlook calendar as needed.
- Responsible for ensuring product flow and tracking priorities through their team.
- Identify bottlenecks, anticipate issues, and re-allocate resources to keep product flowing.
- Balancing the work flow to ensure the best use of capacity and staff.
- Works closely with Customer Service Lead and Shipping Supervisor on daily basis to promote strong team cohesion.
- Training and directing service technicians to include implementation and maintenance of cross training matrix.
- Responsible for process control and sustainability with in the team.
- Observe standard work, check runtimes, update training matrix and schedule training based on team needs and observed obstacles.
- Collects process data, and monitors process stability.
- Provide support in identifying root cause and corrective action.
- Apply lean principles to lead and support a continuous improvement culture in the department.
- Leads 6S activities within the area, ensuring organization and cleanliness standards meet or exceed standards and drives expectations to operators within area.
- Recommending and implementing process improvements
- Analyze and record defect data for future product development and improvements to current product
- Interacts with engineering to follow up with suggested changes and communicate any trends
- Monitors all returns and maintain inventory for needed adjustments in processing, packaging or function of product
- Some travel may be required (Trade Shows)
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Product Service Lead and Operations Manager
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Product Service Technician Lead Manager
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Merchandising Team Lead
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