Member Center Representative

3 weeks ago


Oregon City, Oregon, United States Urban League of Portland Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Member Center team as a Member Center Representative. In this role, you will provide exceptional service to our members, listeners, and viewers, responding to their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and in-person interactions
  • Use a database to enter and update account information and interactions
  • Grow and maintain OPB's membership and prospect pool by gathering contact information and upgrading and recruiting members

Requirements:

  • Exceptional customer service skills and ability to interface in a cordial, professional, and well-informed manner with OPB donors, leaders, potential donors, volunteers, and staff
  • Experience working with the public and handling confidential information
  • Ability to work well with a diverse group of people and establish priorities and work quickly to meet deadlines in a busy environment

About OPB

OPB is a leader in public media, serving diverse communities of the Northwest with fact-based, in-depth news and information about politics, the environment, science, arts, history, and cultures. We are committed to providing exceptional service to our members and the public, and we are seeking a highly skilled and customer-focused individual to join our team.



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