Customer Service Representative

2 days ago

Saginaw, Michigan, United States VieMed Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at VieMed. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and healthcare providers.

Key Responsibilities
  • Knowledge Management: Stay up-to-date on current patient database and billing system knowledge to ensure accurate and efficient service delivery.
  • Communication: Demonstrate excellent phone etiquette and represent VieMed in a professional manner, interacting with patients, physicians, and colleagues in a courteous and respectful manner.
  • Information Collection: Obtain patient demographic and health insurance information, collect co-pays as necessary, and enter patient data into our computer system.
  • Insurance Verification: Verify and record insurance benefits to ensure accurate billing and reimbursement.
  • Regulatory Compliance: Maintain a working knowledge of Medicare and insurance regulations and requirements as communicated by management.
  • Documentation: Read and understand medical documentation effectively to provide accurate and timely support.
  • Interpersonal Skills: Interact professionally with physicians, patients, family members, and colleagues to provide exceptional customer service.
  • Scheduling: Schedule set-ups as called into VieMed by physicians or physician's office staff, following established policies and procedures.
  • Telephone Management: Answer telephone calls in a polite and professional manner, communicating information to the appropriate personnel.
  • Communication with Management: Communicate clearly and effectively with Manager and other superiors to ensure seamless service delivery.
  • Teamwork: Establish and maintain effective communication and good working relationships with colleagues for the benefit of our patients.
  • Productivity and Organization: Utilize initiative to maintain a steady level of productivity, self-motivate, and manage Secretary's activities with consideration for the needs of the facility and staff.
  • Decision Making: Make decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.
  • Computer Operations: Manage and operate computer equipment safely and correctly.
  • Additional Duties: Complete other duties as assigned by management.
Requirements
  • Education: High School Diploma required.
  • Communication Skills: Excellent written and verbal communication skills to interact knowledgeably with patients, physicians, and other healthcare professionals.
Work Environment

This is a full-time position, working Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note that this job description is not designed to cover all activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

VieMed is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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