Insurance Customer Service Representative

10 hours ago


Saginaw, Michigan, United States State Farm Insurance Full time
Insurance Customer Service Representative

As a key member of our team, you will provide exceptional customer service to our policyholders by:

  • Assisting customers with their insurance needs and providing accurate and timely information
  • Processing policy changes and updates in our system
  • Handling incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction
  • Maintaining customer records and updating information as needed
  • Providing professional and efficient service to address customer concerns and resolve problems
  • Staying up to date with insurance products and industry trends to effectively assist customers
  • Following company policies and procedures to ensure compliance with regulations and guidelines
  • Meeting or exceeding performance goals and targets set by the company
  • Continuously improving knowledge and skills through training and development opportunities


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