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Front Desk Representative

2 months ago

Memphis, Tennessee, United States Best Western Group Full time

Job Summary: As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay experience.

Responsibilities:

  • Register guests, assign rooms, and accommodate special requests
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Work with the reservations department to take same-day and future reservations
  • Coordinate room status updates with the housekeeping department
  • Use persuasive selling techniques to sell rooms and promote hotel services
  • Report any unusual occurrences or requests to the manager or assistant manager
  • Manage and resolve guest complaints in a professional and courteous manner
  • Process guest check-outs and handle monetary transactions

Requirements:

  • High school diploma or equivalent
  • Previous hotel-related experience preferred
  • Ability to communicate with the public, hotel staff, and management in a professional manner
  • Knowledge of surrounding areas and local events
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
  • Ability to work a flexible schedule, including weekends and holidays

Pay: $9.50 to $12/hour, negotiable