Guest Services Coordinator

1 week ago


Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

We are seeking a highly motivated and service-focused individual to join our guest services team as a Hotel Front Desk Attendant. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our guests.

Key Responsibilities:

  • Provide a warm welcome to guests, ensuring a smooth and efficient check-in and check-out process.
  • Handle customer complaints and concerns in a professional and courteous manner.
  • Collaborate with the housekeeping department to ensure guest rooms are ready and meet the highest standards.
  • Respond to incoming calls, online and in-person room bookings, and answer questions about guest needs, including room rates, availability, and amenities.

Additional Responsibilities:

  • Perform regular bookkeeping duties, ensuring accurate and up-to-date guest information.

Requirements:

  • 1 year of experience in the hospitality industry, preferably in a front desk or guest services role.
  • High school diploma, GED, or equivalent.
  • Working knowledge of Microsoft Office and reservation management systems.
  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Experience answering telephone calls and resolving stressful situations.

About Grand Naniloa Hotel Hilo - a DoubleTree by Hilton:

We are a premier hotel in Hilo, Hawaii, committed to delivering exceptional guest experiences and providing a warm and welcoming atmosphere for our guests.



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