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Customer Service Representative

2 months ago

Hilo, Hawaii, United States Kualoa Ranch Hawaii Full time
Job Summary

Kualoa Ranch Hawaii is seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Agent - Ticketing Agent. This role is responsible for providing exceptional service to guests, wholesale agencies, and vendors, while promoting and selling tours, packages, and products.

Key Responsibilities
  • Deliver Outstanding Customer Service: Provide exceptional service to guests, agencies, and vendors, both in person and over the phone.
  • Fulfill Reservation Requests: Proactively promote tours, packages, and products to maximize sales, and accurately manage all reservations and associated revenue.
  • Provide Accurate Information: Offer detailed information regarding tour pricing, restrictions, routes, and availability.
  • Manage Reservations: Create, monitor, and maintain reservations using electronic reservation and register systems.
  • Coordinate Logistics: Arrange transportation logistics, including ordering vehicles from bus companies for guest transport.
  • Prepare Daily Manifests: Distribute daily manifests for all departments to ensure smooth operations.
  • Greet and Check-in Guests: Welcome and check-in guests for various tours and packages, providing instructions on tour restrictions and property points of interest.
  • Utilize Strong Communication Skills: Handle a high volume of inquiries and transactions in a fast-paced environment.
  • Collaborate with Departments: Work with other departments to ensure seamless guest service and satisfaction.
Minimum Qualifications
  • High School Diploma or Equivalent: Required.
  • Customer Service Experience: Minimum of 2 years of customer service experience, preferably in the hospitality industry.
  • Technical Skills: Proficiency in computer applications such as Excel, Outlook, Google Docs, and Word.
  • Cash Handling Experience: At least 4 months of cash handling experience.
  • Problem-Solving Abilities: Strong multitasking and problem-solving abilities in a fast-paced environment.
  • Language Skills: Bilingual in Japanese, Chinese, Korean, or Spanish are highly preferred but not required.
Schedule
  • Full-Time: Open availability including weekends and holidays.
Company Information
  • Equal Opportunity Employer: Kualoa Ranch Hawaii is proud to be a drug-free and equal opportunity employer.