Customer Service Manager
3 days ago
Hannaford Supermarkets is seeking a PT Customer Service Leader to join our team. As a PT Customer Service Leader, you will be responsible for providing exceptional customer service, leading a team of customer service associates, and ensuring a positive shopping experience for our customers.
Key Responsibilities:- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Lead a team of customer service associates, providing guidance, training, and coaching to ensure they are equipped to provide excellent customer service.
- Ensure a positive shopping experience for customers, maintaining a clean and organized store environment, and addressing any customer complaints or concerns.
- Assist with special projects and perform other functions as assigned by supervision.
- Support and comply with all company safety standards, communicating any needed equipment repairs or maintenance work needed.
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions (18 years of age).
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
- Perform repetitive hand and arm motions while standing/walking the majority of the shift.
- Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
- Push or pull up to 75 pounds on occasion.
- Work in and out of inclement weather when necessary.
- Gather up to five shopping carts and push them to designated areas.
- Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
- Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
- Handle cash pickups and change orders as requested and log as required.
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $17.35 - $24.75 per hour.
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