Technical Support Specialist
4 weeks ago
All Lines Technology is in search of a Help Desk Technician to enhance our IT team. In this position, you will be responsible for supporting and maintaining the organization's computing systems, including desktops and peripherals. Your role will involve troubleshooting issues promptly and providing assistance to end-users as necessary. The ideal candidate will have strong communication abilities and familiarity with remote troubleshooting methods. You should be capable of thriving in a dynamic and fast-paced environment.
Key Responsibilities
- Assist in transitioning the current Transportation Management Software to a new platform, which will involve learning the existing software and aiding in data migration.
- Deliver technical support to employees and agents through various channels, including phone calls, emails, and chat.
- Document, resolve, or escalate issues as required.
- Provide both onsite and remote support for desktops, laptops, and mobile devices, including Apple and Android products.
- Respond professionally to incoming support requests and resolve technical challenges efficiently.
- Maintain detailed records of issues and their resolutions.
Qualifications
- A degree or certificate in a computer-related field is preferred; however, 1+ years of relevant experience may substitute for formal education.
- Prior experience in a Help Desk role is essential.
- Proficiency in troubleshooting Microsoft Windows and Microsoft Office applications.
- Familiarity with remote support tools such as LogMeIn, Zoom, or TeamViewer is advantageous.
- Experience in a customer service center is a plus.
- Strong time management, problem-solving skills, and the ability to multitask while maintaining attention to detail are required.
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