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Senior Technical Assistance Center Manager

2 months ago

Irondale, Missouri, United States Omnicell Full time
About the Role

We are seeking a dynamic leader to join our team as a Senior Technical Assistance Center Manager at Omnicell. As a key member of our organization, you will be responsible for leading a team dedicated to delivering exceptional technical support services in the healthcare industry.

Key Responsibilities
  • Lead the Technical Assistance Center team in collaborative efforts to deliver exceptional customer service aligned with company objectives.
  • Develop and recommend long-term support and customer success strategies that inspire the team to strive for excellence.
  • Ensure 24/7 coverage of Technical Assistance Center operations with appropriately trained staff.
  • Implement best practices, policies, and procedures to drive continuous improvement and efficient operations.
  • Drive customer loyalty through initiatives like Net Promoter Score (NPS) and other feedback mechanisms.
Requirements
  • 10+ years of customer support experience.
  • 8+ years in a leadership/Management role.
  • Associate's degree plus two years' experience in a contact center/tech support or leadership role.
About Omnicell

Omnicell is dedicated to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."

Our Guiding Principles
  • We are Passionate Transformers, finding a better way to innovate relentlessly.
  • We are Mission Driven, consistently delivering on our promises.
  • We have an Entrepreneurial spirit, making the most of every opportunity for innovation.
  • We understand that Relationships Matter, creating synergies that yield the greatest benefits for all.
  • We lead by example in Doing the Right Thing.