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Technical Support Engineer

3 months ago

Irondale, Missouri, United States Synerfac Full time
Position Overview:

Our client, Synerfac, is in search of a dedicated Service Engineer to provide exceptional technical support and training to customers.

Key Responsibilities:

  • Conduct both in-house and on-site training sessions for clients.
  • Offer technical assistance and support via phone or at customer locations.
  • Maintain comprehensive documentation of customer inquiries and issues.
  • Facilitate training for representatives and internal personnel.
  • Contribute to the growth of the technical service department.
  • Participate in field sales activities alongside representatives.
  • Assist in the setup and attendance of trade shows.
  • Provide application support and prepare proposals.
  • Travel requirements: Approximately 25%, primarily air travel, with occasional international trips.

Qualifications:

  • Bachelor's degree or equivalent in a technical or electrical discipline.
  • Exceptional customer service abilities.
  • Proficient in Microsoft Office applications.
  • A minimum of 4 years of experience in a technical support capacity, specifically in diagnosing and resolving issues within the industrial automation sector.
  • Experience with PLC and CNC programming.
  • Outstanding verbal and written communication skills.
  • Strong analytical and technical problem-solving skills.
  • Highly organized and self-driven.
  • Able to manage a demanding workload effectively.
  • Adaptable and collaborative in a team environment.
  • Professional demeanor, well-presented, and comfortable engaging with clients.
  • Proficiency in Spanish is a plus.